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Tagged: United Airlines

Improving Customer Service at United Airlines

Monday, 04 January 2016 Organizational Change | Leadership

United Airlines is in a whirlwind of change. Former CEO Jeff Smisek resigned last September. Oscar Munez, the new CEO suffered a heart attack, and now the company’s general counsel, Brett Hart, is acting CEO.

In the midst of this, Mr. Hart said in a Wall Street Journal article, “This is not a company that is standing still. We’re not paralyzed.” Hart went on to say that they would continue with a plan to put “a new emphasis on customers, employees, and operational reliability.”