Not listening to people and being willing to be influenced by what they have to say is a sure way to invite resistance. You probably knew that already!
I am a fan of listening, but you’ve got to know what you are getting into. A good friend attended a workshop that showed executives how to use the ideas that appear in a very popular book on change management. The executives were taught how to encourage conversation among people who need to support a change. The instructors told them that people need to “ get their feelings out.” The thinking, I assume, is that if people get a chance to gripe and whine for a while, they will get over their foolish resistance, and things can move along. Or, a less cynical reaction might be that “getting feelings out” serves as a catharsis.