With all the books, consultants, and decades of experience leading major organizational changes, I keep expecting the success rate of these major projects to rise, but the failure rate still remains high.
Back in 1995, when I first started writing about change in organizations, the failure rate was about 70 percent. In 2008, IBM conducted a major international study of C-level executives and found that only about 40 percent of those changes succeeded. In 2013, a Towers Watson study found a long-term success rate of 25 percent.